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Chassis Component Alarm Conditions on SRX3400 and SRX3600 Services Gateways

 

Table 1 lists the alarms that the chassis components can generate on SRX3400 and SRX3600 Services Gateways.

Table 1: Chassis Component Alarm Conditions on SRX3400 and SRX3600 Services Gateways

Chassis Component

Alarm Condition

Remedy

Alarm Severity

Air filters

Change air filter.

Change air filter.

Yellow

SFB (Switch Fabric Board)

The switch fabric is operating normally, but the Ethernet interfaces are not operating normally.

Remove and install the Switch Fabric Board.

Yellow

The Switch Fabric Board has failed.

Remove and install the Switch Fabric Board.

If problem still continues, open a support case using the Case Manager link at https://www.juniper.net/support/ or call 1-888-314-5822 (toll free, US & Canada) or 1-408-745-9500 (from outside the United States)

Red

HA (High Availability) Control ports

Some HA links are down

Check for the links that are down and open a support case using the Case Manager link at https://www.juniper.net/support/ or call 1-888-314-5822 (toll free, US & Canada) or 1-408-745-9500 (from outside the United States)

Yellow

One or more cluster members are missing or unreachable or active when secondary-path is engaged

Check for the missing or unreachable cluster members and open a support case using the Case Manager link at https://www.juniper.net/support/ or call 1-888-314-5822 (toll free, US & Canada) or 1-408-745-9500 (from outside the United States)

Red

Common Form-factor Modules (IOC/SPC/NPC) - SERVICE (top) and OK/FAIL (bottom)

The SERVICE LEDs on one or more CFM cards reporting the error.

Check the CFM cards. Remove and reinsert the card. If this fails, replace failed card.

Yellow

The SERVICE LEDs on one or more failed CFM cards are red.

Replace failed card.

Red

The OK/FAIL LEDs on one or more failed CFM cards are red.

Replace failed card.

Red

One or more CFM cards has been removed.

Insert card into empty slot.

Red

Volt Sensor Fail

Reboot the specified card.

Red

Abnormal exit in the current flow sessions of an SPU (Services Processing Unit)

Open a support case using the Case Manager link at https://www.juniper.net/support/ or call 1-888-314-5822 (toll free, US & Canada) or 1-408-745-9500 (from outside the United States)

Red

Routing Engine - RE0 (top) and RE1 (bottom)

Excessive framing errors on console port.

An excessive framing error alarm is triggered when the default framing error threshold of 20 errors per second on a serial port is exceeded.

This might be caused by a faulty serial console port cable connected to the device.

Replace the serial cable connected to the device.

If the cable is replaced and no excessive framing errors are detected within 5 minutes from the last detected framing error, the alarm is cleared automatically.

Yellow

Error in reading or writing hard disk.

Reformat hard disk and install bootable image. If this fails, replace failed Routing Engine.

Yellow

System booted from default backup Routing Engine. If you manually switched primary role, ignore this alarm condition.

Install bootable image on default primary Routing Engine. If this fails, replace failed Routing Engine.

Yellow

Hard disk missing in boot list.

Replace failed Routing Engine.

Red

Routing Engine failed to boot.

Replace failed Routing Engine.

Red

The Ethernet management interface (fxp0 or em0) on the Routing Engine is down.

  • Check the interface cable connection.

  • Reboot the system.

  • If the alarm recurs, open a support case using the Case Manager link at https://www.juniper.net/support/ or call 1-888-314-5822 (toll free, US & Canada) or 1-408-745-9500 (from outside the United States)

Red

PWR (Power supplies)

A power supply has been removed from the chassis.

Insert power supply into empty slot.

Yellow

A power supply has a high temperature.

Replace failed power supply or power entry module.

Red

A power supply input has failed.

Check power supply input connection.

Red

A power supply output has failed.

Check power supply output connection.

Red

A power supply has failed.

Replace failed power supply.

Red

Invalid AC power supply configuration.

When two AC power supplies are installed, insert one power supply into an odd-numbered slot and the other power supply into an even-numbered slot.

Red

Invalid DC power supply configuration.

When two DC power supplies are installed, insert one power supply into an odd-numbered slot and the other power supply into an even-numbered slot.

Red

Mix of AC and DC power supplies.

Do not mix AC and DC power supplies. For DC power, remove the AC power supply. For AC power, remove the DC power supply.

Red

Not enough power supplies.

Install an additional power supply.

Red

FAN Fan trays

Fan tray not working or failed.

Replace fan tray.

Red

One fan in the chassis is not spinning or is spinning below required speed.

Replace fan tray.

Red

Fan tray under voltage.

Replace fan tray.

Red

Temperature

The chassis temperature has exceeded 55 degrees C (131 degrees F), the fans have been turned on to full speed, and one or more fans have failed.

  • Check room temperature.

  • Check air filter and replace it.

  • Check airflow.

  • Check fan.

Yellow

The chassis temperature has exceeded 65 degrees C (149 degrees F), and the fans have been turned on to full speed.

  • Check room temperature.

  • Check air filter and replace it.

  • Check airflow.

  • Check fan.

Yellow

The chassis temperature has exceeded 65 degrees C (149 degrees F), and a fan has failed. If this condition persists for more than 4 minutes, the Services Gateway shuts down.

  • Check room temperature.

  • Check air filter and replace it.

  • Check airflow.

  • Check fan.

Red

Chassis temperature has exceeded 75 degrees C (167 degrees F). If this condition persists for more than 4 minutes, the Services Gateway shuts down.

  • Check room temperature.

  • Check air filter and replace it.

  • Check airflow.

  • Check fan.

Red

The temperature sensor has failed.

  • Check environmental conditions and alarms on other devices.

  • Ensure that environmental factors (such as hot air blowing around the equipment) are not affecting the temperature sensor.

  • If the alarm recurs, open a support case using the Case Manager link at https://www.juniper.net/support/ or call 1-888-314-5822 (toll free, US & Canada) or 1-408-745-9500 (from outside the United States).

Red

Backup Routing Engine Alarms

For Services Gateways with primary and backup Routing Engines, a primary Routing Engine can generate alarms for events that occur on a backup Routing Engine. Table 2 lists chassis alarms generated for a backup Routing Engine.

Note

Because the failure occurs on the backup Routing Engine, alarm severity for some events (such as Ethernet interface failures) is yellow instead of red.

Note

For information about configuring redundant Routing Engines, see the Junos OS High Availability Library for Routing Devices.

Table 2: Backup Routing Engine Alarms

Chassis Component

Alarm Condition

Remedy

Alarm Severity

Alternative media

The backup Routing Engine boots from an alternate boot device, the hard disk. The CompactFlash card is typically the primary boot device. The Routing Engine boots from the hard disk when the primary boot device fails.

Open a support case using the Case Manager link at https://www.juniper.net/support/ or call 1-888-314-5822 (toll free, US & Canada) or 1-408-745-9500 (from outside the United States).

Yellow

Boot Device

The boot device (CompactFlash or hard disk) is missing in boot list on the backup Routing Engine.

Replace failed backup Routing Engine.

Red

Ethernet

The Ethernet management interface (fxp0 or em0) on the backup Routing Engine is down.

  • Check the interface cable connection.

  • Reboot the system.

  • If the alarm recurs, open a support case using the Case Manager link at https://www.juniper.net/support/ or call 1-888-314-5822 (toll free, US & Canada) or 1-408-745-9500 (from outside the United States).

Yellow

FRU Offline

The backup Routing Engine has stopped communicating with the primary Routing Engine.

Open a support case using the Case Manager link at https://www.juniper.net/support/ or call 1-888-314-5822 (toll free, US & Canada) or 1-408-745-9500 (from outside the United States).

Yellow

Hard Disk

Error in reading or writing hard disk on the backup Routing Engine.

Reformat hard disk and install bootable image. If this fails, replace failed backup Routing Engine.

Yellow

Multibit Memory ECC

The backup Routing Engine reports a multibit ECC error.

  • Reboot the system with the board reset button on the backup Routing Engine.

  • If the alarm recurs, open a support case using the Case Manager link at https://www.juniper.net/support/ or call 1-888-314-5822 (toll free, US & Canada) or 1-408-745-9500 (from outside the United States).

Yellow