Information You Might Need to Supply to JTAC

When requesting support from JTAC by telephone, be prepared to provide the following information:

• Your existing case number, if you have one
• Details of the failure or problem
• Type of activity being performed on the services gateway when the problem occurred
• Configuration data displayed by one or more show commands
• Your name, organization name, telephone number, fax number, and shipping address

Related Documentation

• Contacting Customer Support