Information You Might Need to Supply to JTAC

If you are returning a hardware component to Juniper Networks for repair or replacement, obtain a Return Materials Authorization (RMA) number from Juniper Networks Technical Assistance Center (JTAC).

• Your existing case number, if you have one
• Details of the failure or problem
• Type of activity being performed on the services gateway component when the problem occurred
• Configuration data displayed by one or more show commands
• Your name, organization name, telephone number, fax number, and shipping address

Related Documentation

• Return Procedure for SRX Series Services Gateway Hardware Components
• Locating the SRX Series Services Gateway Hardware Component Mini-PIM or GPIM Serial Number Label
• Contacting Customer Support