Return Procedure for SRX Series Services Gateway Hardware Components

Follow the tasks list provided in Table 108 to return an SRX services gateways or component to Juniper Networks for repair or replacement.

Table 108: Return Procedure for SRX Series Services Gateways Component



For more information, see


Determine the part number and serial number of the services gateway or component.

Locating the SRX Series Services Gateway Hardware Component Mini-PIM or GPIM Serial Number Label


Obtain a Return Materials Authorization (RMA) number from JTAC.

Information You Might Need to Supply to JTAC


Pack the SRX Series Services Gateway component for shipping.

Packing the Hardware Components for Shipment

Note: Do not return the services gateway or any component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer via collect freight.

For more information about return and repair policies, see the customer support Web page at

For product problems or technical support issues, open a support case using the Case Manager link at or call 1-888-314-JTAC (within the United States) or 1-408-745-9500 (outside the United States).

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