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Requesting Technical Support

Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or Partner Support Service support contract, or are covered under warranty, and need postsales technical support, you can access our tools and resources online or open a case with JTAC.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: https://tools.juniper.net/SerialNumberEntitlementSearch/

Opening a Case with JTAC

You can open a case with JTAC on the Web or by telephone.

  • Use the Case Management tool in the CSC at http://www.juniper.net/cm/.
  • Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).

For international or direct-dial options in countries without toll-free numbers, visit us at http://www.juniper.net/support/requesting-support.html

Revision History

December 2012—Initial release
December 2013—Add SRX5K-MPC, SRX-MIC-1X100G-CFP, SRX-MIC-2X40G-QSFP, and SRX-MIC-10XG-SFPP. Change title to SRX5400, SRX5600, and SRX5800 Services Gateway Card Reference
January 2014—Minor revisions
April 2014—Added SRX-MIC-20GE-SFP
October 2014—Added information about the new hardware components SCBE and RoutingEngine–SRX5K-SCBE and SRX5K-RE-1800X4.
February 2015—Minor revisions. Added list of supported transceivers.
June 2015—Added information about SCB3 and IOC3.
October 2015—Updated supported transceivers list for SRX5K-MPC3-40G10G, SRX5K-MPC3-100G10G, and SRX-MIC-10XG-SFPP.
April 2016—Updated the figure Interoperability Matrix for SRX5400, SRX5600, and SRX5800 Services Gateways
June 2016—Deleted a NOTE about SSD form the topic Routing Engine SRX5K-RE-1800X4 Specifications
September 2016—Updated the Software features description in the topic SRX5K-MPC3-40G10G Specifications
April 2017—Updated the Supported Slots section in the two SPC topics

Copyright © 2017, Juniper Networks, Inc. All rights reserved.

Juniper Networks, Junos, Steel-Belted Radius, NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. in the United States and other countries. The Juniper Networks Logo, the Junos logo, and JunosE are trademarks of Juniper Networks, Inc. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners.

Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.

Modified: 2017-04-20