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Requesting Technical Support

Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool located at https://tools.juniper.net/SerialNumberEntitlementSearch/.

Opening a Case with JTAC

You can open a case with JTAC on the Web or by telephone.

For international or direct-dial options in countries without toll-free numbers, see https://www.juniper.net/support/requesting support.html

Revision History

10 April 2009—530-009716-01. Revision 10. Added Channelized E1 IQ PIC. Added related topics for easier customer navigation.
28 July 2008—530-009716-01. Revision 9. Added Adaptive Services II PIC. Added SONET/SDH OC3 and OC12 PICs.
1 February 2008—530-009716-01. Revision 8. Added SONET/SDH OC3c/STM1 PIC (SMF-IR), SONET/SDH OC12c/STM4 PIC (SMF-IR), SONET/SDH OC12c/STM4 PIC (MM), and SONET/SDH OC48c/STM16 PIC with SFP.
15 November 2007—530-009716-01. Revision 7. Removed Adaptive Services II PICs.
30 March 2007—530-009716-01. Revision 6. Added Adaptive Services, Monitoring Services, and Multichannel DS3 PICs.
15 January 2005—530-009716-01. Revision 5. Added Gigabit Ethernet PICs. Updated information about installing combinations of PICs on a single Enhanced FPC.
9 November 2004—530-009716-01. Revision 4.
17 May 2004—530-009716-01. Revision 3.
16 March 2004—530-009716-01. Revision 2.
24 July 2003—530-009716-01. Revision 1.

Copyright © 2009, Juniper Networks, Inc. All rights reserved.

Juniper Networks, the Juniper Networks logo, JUNOS, NetScreen, ScreenOS, and Steel-Belted Radius are registered trademarks of Juniper Networks, Inc. in the United States and other countries. JUNOSe is a trademark of Juniper Networks, Inc. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners.

Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.

Products made or sold by Juniper Networks or components thereof might be covered by one or more of the following patents that are owned by or licensed to Juniper Networks: U.S. Patent Nos. 5,473,599, 5,905,725, 5,909,440, 6,192,051, 6,333,650, 6,359,479, 6,406,312, 6,429,706, 6,459,579, 6,493,347, 6,538,518, 6,538,899, 6,552,918, 6,567,902, 6,578,186, and 6,590,785.

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