Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

[an error occurred while processing this directive]

Related Documentation

  • Packing an EX2200 Switch or Component for Shipping
  • Packing an EX3200 Switch or Component for Shipping
  • Packing an EX3300 Switch or Component for Shipping
  • Packing an EX4200 Switch or Component for Shipping
  • Packing an EX4200 Switch or Component for Shipping
  • Packing an EX4300 Switch or Component for Shipping
  • Packing an EX4500 Switch or Component for Shipping
  • Packing an EX4550 Switch or Component for Shipping
  • Packing an EX6200 Switch or Component
  • Packing an EX8200 Switch or Component
  • Packing an EX9200 Switch or Component
  • Packing an EX Series Redundant Power System or Redundant Power System Components for Shipping
  • Returning an EX2200 Switch or Component for Repair or Replacement
  • Returning an EX3200 Switch or Component for Repair or Replacement
  • Returning an EX3300 Switch or Component for Repair or Replacement
  • Returning an EX4200 Switch or Component for Repair or Replacement
  • Returning an EX4300 Switch or Component for Repair or Replacement
  • Returning an EX4500 Switch or Component for Repair or Replacement
  • Returning an EX4550 Switch or Component for Repair or Replacement
  • Returning an EX6200 Switch or Component for Repair or Replacement
  • Returning an EX8200 Switch or Component for Repair or Replacement
  • Returning an EX9200 Switch or Component for Repair or Replacement
  • Returning an EX Series RPS or RPS Component for Repair or Replacement
  • Packing an OCX1100 Switch or Component for Shipping
  • Returning an OCX1100 Switch or Component for Repair or Replacement

Contacting Customer Support to Obtain Return Materials Authorization for Switches

If you are returning a switch or hardware component to Juniper Networks for repair or replacement, obtain a Return Materials Authorization (RMA) from Juniper Networks Technical Assistance Center (JTAC).

After locating the serial number of the switch or hardware component you want to return, open a Case with Juniper Networks Technical Assistance Center (JTAC) on the Web or by telephone.

For instructions on locating the serial number of the switch or hardware component you want to return:

  • See Locating the Serial Number on an EX2200 Switch or Component
  • See Locating the Serial Number on an EX3200 Switch or Component
  • See Locating the Serial Number on an EX3300 Switch or Component
  • See Locating the Serial Number on an EX4200 Switch or Component
  • See Locating the Serial Number on an EX4300 Switch or Component
  • See Locating the Serial Number on an EX4500 Switch or Component
  • See Locating the Serial Number on an EX4550 Switch or Component
  • See Locating the Serial Number on an EX4600 Switch or Component
  • See Locating the Serial Number on an EX6200 Switch or Component
  • See Locating the Serial Number on an EX8200 Switch or Component
  • See Locating the Serial Number on an EX9204 Switch or Component
  • See Locating the Serial Number on an EX9208 Switch or Component
  • See Locating the Serial Number on an EX9214 Switch or Component
  • See Locating the Serial Number on an XRE200 External Routing Engine or Component
  • See Locating the Serial Number on an EX Series Redundant Power System or Redundant Power System Components
  • See Locating the Serial Number on an OCX1100 Switch or Component

Before you request an RMA from JTAC, be prepared to provide the following information:

  • Your existing case number, if you have one
  • Serial number of the component
  • Your name, organization name, telephone number, fax number, and shipping address
  • Details of the failure or problem
  • Type of activity being performed on the switch when the problem occurred
  • Configuration data displayed by one or more show commands

You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:

Note: For international or direct-dial options in countries without toll free numbers, see https://www.juniper.net/support/requesting-support.html .

If you are contacting JTAC by telephone, enter your 11-digit case number followed by the pound (#) key for an existing case, or press the star (*) key to be routed to the next available support engineer.

The support representative validates your request and issues an RMA number for return of the component.

Related Documentation

  • Packing an EX2200 Switch or Component for Shipping
  • Packing an EX3200 Switch or Component for Shipping
  • Packing an EX3300 Switch or Component for Shipping
  • Packing an EX4200 Switch or Component for Shipping
  • Packing an EX4200 Switch or Component for Shipping
  • Packing an EX4300 Switch or Component for Shipping
  • Packing an EX4500 Switch or Component for Shipping
  • Packing an EX4550 Switch or Component for Shipping
  • Packing an EX6200 Switch or Component
  • Packing an EX8200 Switch or Component
  • Packing an EX9200 Switch or Component
  • Packing an EX Series Redundant Power System or Redundant Power System Components for Shipping
  • Returning an EX2200 Switch or Component for Repair or Replacement
  • Returning an EX3200 Switch or Component for Repair or Replacement
  • Returning an EX3300 Switch or Component for Repair or Replacement
  • Returning an EX4200 Switch or Component for Repair or Replacement
  • Returning an EX4300 Switch or Component for Repair or Replacement
  • Returning an EX4500 Switch or Component for Repair or Replacement
  • Returning an EX4550 Switch or Component for Repair or Replacement
  • Returning an EX6200 Switch or Component for Repair or Replacement
  • Returning an EX8200 Switch or Component for Repair or Replacement
  • Returning an EX9200 Switch or Component for Repair or Replacement
  • Returning an EX Series RPS or RPS Component for Repair or Replacement
  • Packing an OCX1100 Switch or Component for Shipping
  • Returning an OCX1100 Switch or Component for Repair or Replacement

Modified: 2015-06-23