Return Procedure for the AX411 Access Point

Follow the task list provided in Table 30 to return an AX411 Access Point or component to Juniper Networks for repair or replacement.

Table 30: Return Procedure for the AX411 Access Point or Component

Step

Task

For More Information

1

Determine the part number and serial number of the device or component.

Locating the AX411 Access Point Component Serial Number and Agency Labels

2

Obtain a Return Materials Authorization (RMA) number from JTAC.

Contacting Customer Support

3

Pack the access point or component for shipping.

Packing the AX411 Access Point or Component for Shipment

Note: Do not return the device or any component to Juniper Networks unless you have first obtained a Return Material Authorization (RMA) number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer via collect freight.

For more information about return and repair policies, see the customer support webpage at http://www.juniper.net/support/guidelines.html.

For product problems or technical support issues, open a support case using the Case Manager link at http://www.juniper.net/support/ or call 1-888-314-JTAC (within the United States) or 1-408-745-9500 (outside the United States).

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