Troubleshooting the AX411 Access Point with the LEDs

Table 17 describes the most common problems indicated by the LEDs and suggests the most common solutions.

Table 17: Typical Access Point LED Problem Indications

LED Indication

Probable Cause


  • Power LED not lit
  • Power LED is red
  • All four LEDs flash simultaneously

The access point is not receiving power or is receiving inadequate power

If using the optional power supply, confirm that all cables are connected correctly and that the power cord is plugged into a functioning outlet.

If using Power over Ethernet (PoE):

  • Confirm that the device and port to which the access point is connected has PoE capability.
  • Confirm that the port is properly configured for PoE. The port should be configured to allocate 12.4 watts of power for the access point.
  • Confirm that the access point is connected with a CAT5e or CAT6 Ethernet cable shorter than 328 feet (100 meters) in length.
  • Confirm that the Ethernet cable is connected properly. Try disconnecting and then reconnecting the Ethernet cable.

See Powering On and Powering Off the AX411 Access point for more information.

Status LED not lit

The access point is not being managed by the services gateway.

Confirm that the access point Ethernet port is connected to an Ethernet port on the services gateway, and that the Link LED is lit on the services gateway Ethernet port.

Confirm that DHCP is enabled for the services gateway ports to which the access points are connected. DHCP is enabled by default. For examples of services gateway configurations that enable DHCP for services gateway ports, see AX411 Access Point Configuration Example: Layer 2 Mode (CLI) and AX411 Access Point Configuration Example: Layer 3 Mode (CLI).

5 GHz or 2.4 GHz radio LEDs not flashing

The access point radios are not broadcasting or are not enabled.

Confirm that the country-specific settings are set properly on the access point. The radios are enabled or disabled according to the country code setting. For information about country-specific settings, see Configuring AX411 Access Point Country-Specific Settings.

If more than two access points are connected to the services gateway, confirm that you have installed the appropriate access point licenses on the services gateway. Both access point radios will be disabled unless the services gateway has licenses for the access points. For more information, see Installing Licenses for the AX411 Access Point on the SRX Series Device.

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