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Requesting Technical Support

Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool located at https://tools.juniper.net/SerialNumberEntitlementSearch/.

Opening a Case with JTAC

You can open a case with JTAC on the Web or by telephone.

For international or direct-dial options in countries without toll-free numbers, see https://www.juniper.net/support/requesting support.html

Revision History

17 October 2008—530-024404-01. Revision 3. Added new MultiServices and Enhanced Queuing Multi-Rate DPCs. Added 100BASE-FX SFP optical interface for Multi-Rate DPCs.
28 July 2008—530-024404-01. Revision 2. Added new Multi-Rate DPCs.
18 April 2008—530-024404-01. Revision 1. Added new Enhanced Queuing Ethernet Services DPCs and Tri-Rate DPCs.
1 February 2008—530-022471-01. Revision 2. Added 1000BASE-BX SFP optical interfaces. Added new software features for JUNOS 9.0 Release.
12 October 2007—530-022471-01. Revision 1. Added Enhanced Queuing Ethernet Services DPCs.
7 September 2007—530-021324-02. Revision 1. Corrected average launch power for the 10-GBASE-L optical interface.
29 June 2007—530-021324-01. Revision 1. Added DPCE-R-40GE-SFP, DPCE-X-40GE-SFP, DPCE-R-4XGE-XFP, and DPCE-X-4XGE-XFP.
6 April 2007—530-017886-02. Revision 1. Corrected the DPC model numbers.
12 March 2007—530-017886-01. Revision 1.

Copyright © 2008, Juniper Networks, Inc. All rights reserved.

Juniper Networks, the Juniper Networks logo, JUNOS, NetScreen, ScreenOS, and Steel-Belted Radius are registered trademarks of Juniper Networks, Inc. in the United States and other countries. JUNOSe is a trademark of Juniper Networks, Inc. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners.

Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.

Products made or sold by Juniper Networks or components thereof might be covered by one or more of the following patents that are owned by or licensed to Juniper Networks: U.S. Patent Nos. 5,473,599, 5,905,725, 5,909,440, 6,192,051, 6,333,650, 6,359,479, 6,406,312, 6,429,706, 6,459,579, 6,493,347, 6,538,518, 6,538,899, 6,552,918, 6,567,902, 6,578,186, and 6,590,785.

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