Contacting Customer Support to Obtain Return Materials Authorization

If you are returning a switch or hardware component to Juniper Networks for repair or replacement, obtain a Return Materials Authorization (RMA) from Juniper Networks Technical Assistance Center (JTAC).

After locating the serial numbers of the components you want to return, open a Case with Juniper Networks Technical Assistance Center (JTAC) on the web or by telephone.

Before you request an RMA from JTAC, be prepared to provide the following information:

• Your existing case number, if you have one
• Serial number of the component
• Your name, organization name, telephone number, fax number, and shipping address
• Details of the failure or problem
• Type of activity being performed on the switch when the problem occurred
• Configuration data displayed by one or more show commands

You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:

• Case Manager at CSC: https://www.juniper.net/cm/
• Telephone: +1-888-314-JTAC (+1-888-314-5822, toll free in U.S., Canada, and Mexico)

Note: For international or direct-dial options in countries without toll free numbers, go to https://www.juniper.net/support/requesting-support.html

If you are contacting JTAC by telephone, enter your 11-digit case number followed by the pound (#) key if this is an existing case, or press the star (*) key to be routed to the next available support engineer.

The support representative validates your request and issues an RMA number for return of the component.

Related Topics

• Returning an EX-series Switch or Component for Repair or Replacement
• Locating an EX-series Switch or Switch Component Serial Number
• Packing an EX-series Switch or Component for Shipping