If you are returning a switch or hardware component to Juniper Networks for repair or replacement, obtain a Return Materials Authorization (RMA) from Juniper Networks Technical Assistance Center (JTAC).
After locating the serial numbers of the components you want to return, open a Case with Juniper Networks Technical Assistance Center (JTAC) on the web or by telephone.
Before you request an RMA from JTAC, be prepared to provide the following information:
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
Note: For international or direct-dial options in countries without toll free numbers, go to https://www.juniper.net/support/requesting-support.html
If you are contacting JTAC by telephone, enter your 11-digit case number followed by the pound (#) key if this is an existing case, or press the star (*) key to be routed to the next available support engineer.
The support representative validates your request and issues an RMA number for return of the component.