### JunosE 12.0.0 Release Notes

> ### Requesting Technical Support

> Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC.

> - JTAC Policies—For a complete understanding of our JTAC procedures and policies, review the JTAC User Guide located at http://www.juniper.net/customers/support/downloads/710059.pdf
> - Product Warranties—For product warranty information, visit http://www.juniper.net/support/warranty/
> - JTAC Hours of Operation—The JTAC centers have resources available 24 hours a day, 7 days a week, 365 days a year.

> #### Self-Help Online Tools and Resources

> For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

> - Find CSC offerings:
>   http://www.juniper.net/customers/support/
> - Search for known bugs:
>   http://www2.juniper.net/kb/
> - Find product documentation:
>   http://www.juniper.net/techpubs/
> - Find solutions and answer questions using our Knowledge Base: http://kb.juniper.net/
> - Download the latest versions of software and review release notes: http://www.juniper.net/customers/csc/software/
> - Search technical bulletins for relevant hardware and software notifications: https://www.juniper.net/alerts/
> - Join and participate in the Juniper Networks Community Forum: http://www.juniper.net/company/communities/
> - Open a case online in the CSC Case Manager:
>   http://www.juniper.net/cm/

> To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool located at
> https://tools.juniper.net/SerialNumberEntitlementSearch/

> #### Opening a Case with JTAC

> You can open a case with JTAC on the Web or by telephone.

> - Use the Case Manager tool in the CSC at
>   http://www.juniper.net/cm/
> - Call 1-888-314-JTAC
>   (1-888-314-5822 – toll free in the USA, Canada, and Mexico)

> For international or direct-dial options in countries without toll-free numbers, visit
> http://www.juniper.net/support/requesting-support.html

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