# Contacting Customer Support and Returning Hardware

See the Juniper Networks Web site for complete customer service information:

- http://www.juniper.net/support/guidelines.html

This appendix contains the following sections:

- Contacting Customer Support
- Return Procedure
- Locating Component Serial Numbers
- Information You Might Need to Supply to JTAC
- Tools and Parts Required
- Returning Products for Repair or Replacement