Contacting Customer Support and Returning Hardware

See the Juniper Networks Web site for complete customer service information:

• http://www.juniper.net/support/guidelines.html

This appendix contains the following sections:

• Contacting Customer Support
• Return Procedure
• Locating Component Serial Numbers
• Information You Might Need to Supply to JTAC
• Tools and Parts Required
• Returning Products for Repair or Replacement