Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support contract, or are covered under warranty, and need postsales technical support, you can access our tools and resources online or open a case with JTAC.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:
To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool located at https://tools.juniper.net/SerialNumberEntitlementSearch/.
Opening a Case with JTAC
You can open a case with JTAC on the Web or by telephone.
For international or direct-dial options in countries without toll-free numbers, visit us at http://www.juniper.net/support/requesting-support.html.
7 November 2008—530-023242-01. Revision 2. Removed EOL RE-600-2048
and RE-1600-2048. Corrected image of the Routing Engine 2000 (RE-A-2000).
28 January 2008—530-023242-01. Revision 1. Added Routing Engines
supported on the MX240, MX480, and T1600 routing platforms. Added
new RE-400-768, and removed EOL RE-400-256. Removed information about
the EOL M20 router. Added compliance statements for environmental
requirements.
29 June 2007—530-017473-01. Revision 3. Updated internal
flash disk and hard disk sizes in the Routing Engine Specifications
table. Removed “Product Reclamation and Recycling Program”
section.
12 March 2007—530-017473-01. Revision 2. Added Routing Engines
for the MX960 router. Added T320 support for RE-A-2000-4096.
27 October 2006—530-017473-01. Revision 1. Added new content
for RE-A-1000-2048 on the M40e and RE-A-2000-4096 on the M320, T640,
and TX Matrix Routing Platforms.
6 October 2006—530-016146-01. Revision 1. Added Routing Engines
for the M120 router. Removed M5, M10, and M40 routers. Removed all
occurrences of RE-333-256, RE-333-768, RE-600-512, RE-M40, RE-M40-333-768,
RE-M40-600-2048 Routing Engines.
9 January 2006—530-012980-01. Revision 2. Changed replacement
procedures to reflect the fact that some Routing Engines might or
might not have retaining screws.
13 April 2005—530-012980-01. Revision 1. Added table of supported
Routing Engines by chassis. Added table of Routing Engine specifications.
Added information about removing and replacing a Routing Engine on
the M7i, M10i, M320, and T320 routers, T640 routing node, and TX Matrix
platform.
29 October 2004—530-012374-01. Revision 1. Changed document
title and deleted information about removing and replacing a Routing
Engine on the T320 router and the T640 routing node.
8 July 2002—530-008051-01. Revision 1.
Copyright © 2008, Juniper Networks, Inc. All rights reserved.
Juniper Networks, the Juniper Networks logo, JUNOS, NetScreen, ScreenOS, and Steel-Belted Radius are registered trademarks of Juniper Networks, Inc. in the United States and other countries. JUNOSe is a trademark of Juniper Networks, Inc. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners.
Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.
Products made or sold by Juniper Networks or components thereof might be covered by one or more of the following patents that are owned by or licensed to Juniper Networks: U.S. Patent Nos. 5,473,599, 5,905,725, 5,909,440, 6,192,051, 6,333,650, 6,359,479, 6,406,312, 6,429,706, 6,459,579, 6,493,347, 6,538,518, 6,538,899, 6,552,918, 6,567,902, 6,578,186, and 6,590,785.