Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support contract, or are covered under warranty, and need postsales technical support, you can access our tools and resources online or open a case with JTAC.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:
To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool located at https://tools.juniper.net/SerialNumberEntitlementSearch/.
Opening a Case with JTAC
You can open a case with JTAC on the Web or by telephone.
For international or direct-dial options in countries without toll-free numbers, visit us at http://www.juniper.net/support/requesting-support.html.
27 October 2008—530-023240-01. Revision 2. Removed EOL M320-FPC1,
M320-FPC2, M320-FPC3, T320-FPC1-E, T320-FPC2-E, T320-FPC3-E, T640-FPC1-E,
T640-FPC2-E, and T640-FPC3-E.
1 February 2008—530-023240-01. Revision 1. Added T1600-FPC3-ES
for the T640 and T1600 routing nodes. Removed the M20 router.
19 October 2007—530-021928-01. Revision 1. Added T1600-FPC4
for the T1600 routing node.
25 June 2007—530-021110-01. Revision 1. Added Enhanced III
FPCs. Added the first supported JUNOS Release for each FPC. Corrected
the throughput of the Enhanced II FPC1 and Enhanced II FPC2 for the
M320 router, T320 router, and T640 routing node.
6 October 2006—530-016145-01. Revision 1. Added M120 FPCs.
Removed the M40 router, Enhanced M20/M40 FPC (FPC-E and FPC-E-U),
M40e-FPC1, and M40e-FPC2.
28 June 2006—530-015179-01. Revision 2. Corrected throughput
of the Enhanced Plus FPC2.
9 January 2006—530-015179-01. Revision 1. Added Enhanced II
FPCs for the M320 router and the Enhanced Scaling FPC4 for the T640
routing node.
14 September 2005—530-012710-01. Revision 4. Added Enhanced II
FPCs for the T320 and T640 routing platforms and removed M160 FPC
information.
13 June 2005—530-012710-01. Revision 3. Added Enhanced Plus
FPC2 information for the M40e router.
5 April 2005—530-012710-01. Revision 2. Added Enhanced Plus
FPC information for the M20 and M40e routers.
19 January 2005—530-012710-01. Revision 1. Added FPC installation
instructions for the M320 and T320 routers and the T640 routing node.
1 October 2002—530-005362-01. Revision 2. Updated technical
support information.
21 January 2001—530-005362-01. Revision 1. Added FPC installation
instructions for the M40e router.
31 March 2000—530-001669-01. Revision 2. Added FPC installation
instructions for the M160 router.
20 December 1999—530-001669-01. Revision 1.
Copyright © 2008, Juniper Networks, Inc. All rights reserved.
Juniper Networks, the Juniper Networks logo, JUNOS, NetScreen, ScreenOS, and Steel-Belted Radius are registered trademarks of Juniper Networks, Inc. in the United States and other countries. JUNOSe is a trademark of Juniper Networks, Inc. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners.
Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.
Products made or sold by Juniper Networks or components thereof might be covered by one or more of the following patents that are owned by or licensed to Juniper Networks: U.S. Patent Nos. 5,473,599, 5,905,725, 5,909,440, 6,192,051, 6,333,650, 6,359,479, 6,406,312, 6,429,706, 6,459,579, 6,493,347, 6,538,518, 6,538,899, 6,552,918, 6,567,902, 6,578,186, and 6,590,785.