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• Return Procedure for the SRX100 Services Gateway    

• Related Topics
• Locating the SRX100 Services Gateway Component Serial Number and Agency Labels
• Information You Might Need to Supply to Juniper Networks Technical Assistance Center
• Packing the SRX100 Services Gateway and Components for Shipment
• Contacting Customer Support

Return Procedure for the SRX100 Services Gateway

To return an SRX100 Services Gateway or component to Juniper Networks for repair or replacement:

1. Determine the part number and serial number of the device or component. See Locating the SRX100 Services Gateway Component Serial Number and Agency Labels.
2. Obtain a Return Materials Authorization (RMA) number from JTAC. See Contacting Customer Support.

   Note: Do not return the device or any component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer via collect freight.

3. Pack the SRX100 Services Gateway or component for shipping. See Packing the SRX100 Services Gateway and Components for Shipment.

For more information about return and repair policies, see the customer support Web page at http://www.juniper.net/support/guidelines.html.

For product problems or technical support issues, open a support case using the Case Manager link at http://www.juniper.net/support/ or call 1-888-314-JTAC (within the United States) or 1-408-745-9500 (outside the United States).