Return Procedure for SRX Series Services Gateway Hardware Components
Table 1: Return Procedure for SRX Series Services Gateways Component
Step | Task | For more information, see |
|---|---|---|
1 | Determine the part number and serial number of the device or component. | Locating the SRX Series Services Gateway Hardware Component Mini-PIM or GPIM Serial Number Label |
2 | Obtain a Return Materials Authorization (RMA) number from JTAC. | |
3 | Pack the SRX Series Services Gateway component for shipping. | Packing the SRX Series Services Gateway Hardware Components for Shipment |
 | Note: Do not return the device or any component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer via collect freight. |
For more information about return and repair policies, see the customer support Web page at http://www.juniper.net/support/guidelines.html.
For product problems or technical support issues, open a support case using the Case Manager link at http://www.juniper.net/support/ or call 1-888-314-JTAC (within the United States) or 1-408-745-9500 (outside the United States).
