Return Procedure for the AX411 Access Point
Follow the task list provided in Table 1 to return an AX411 Access Point or component to Juniper Networks for repair or replacement.
Table 1: Return Procedure for the AX411 Access Point or Component
Step | Task | For More Information |
|---|---|---|
1 | Determine the part number and serial number of the device or component. | Locating the AX411 Access Point Component Serial Number and Agency Labels |
2 | Obtain a Return Materials Authorization (RMA) number from JTAC. | |
3 | Pack the access point or component for shipping. |
 | Note: Do not return the device or any component to Juniper Networks unless you have first obtained a Return Material Authorization (RMA) number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer via collect freight. |
For more information about return and repair policies, see the customer support webpage at http://www.juniper.net/support/guidelines.html.
For product problems or technical support issues, open a support case using the Case Manager link at http://www.juniper.net/support/ or call 1-888-314-JTAC (within the United States) or 1-408-745-9500 (outside the United States).
