• Supported Platforms
• M10i Routers

• Related Topics
• Contacting Customer Support
• Returning a Hardware Component to Juniper Networks, Inc.
• Tools and Parts Required to Remove Components from an M10i Router
• Guidelines for Packing M10i Components for Shipment

Packing the M10i Router for Shipment

To pack the router for shipment:

1. Retrieve the shipping crate and packing materials in which the router was originally shipped. If you do not have these materials, contact your Juniper Networks representative about approved packaging materials.
2. Power off the router. See Powering Off an M10i Router .
3. Attach an electrostatic discharge (ESD) grounding strap to your bare wrist, and connect the strap to one of the ESD points on the chassis.
4. Disconnect power from the router. For instructions, see Disconnecting Power on an AC-Powered M10i Router or Disconnecting Power on an DC-Powered M10i Router.
5. Remove the cables that connect to all external devices. For instructions, see Replacing an M10i Ethernet Management Cable,Replacing an M10i Console or Auxiliary Cable , and Removing an M10i PIC.
6. Remove all Field Replaceable Units (FRUs) from the router.
7. Remove the router from the rack:
   • If you are using a mechanical lift, place the lift platform under the router, unscrew and remove the mounting screws from the rack, and move the router to the shipping crate.
   • If you are not using a mechanical lift and the router weight is fully supported by a shelf or another router, unscrew and remove the mounting screws from the rack. Three people can then lift the router and move it to the shipping crate.
   • If you are not using a mechanical lift and the router weight is not fully supported by a shelf or another router, three people should grasp the router while a fourth person unscrews and removes the mounting screws from the rack. The three lifters can then move the router to the shipping crate.
8. Place the router in the shipping crate or onto the pallet. If on a pallet, bolt the router to the pallet.
9. Cover the router with an ESD bag and place the packing foam on top of and around the router.
10. Replace the accessory box on top of the packing foam.
11. Securely tape the box closed or place the crate cover over the router.
12. Write the RMA number on the exterior of the box to ensure proper tracking.