Packing an EX3200 or EX4200 Switch or Component for Shipping
If you are returning an EX3200 or EX4200 switch or component to Juniper Networks for repair or replacement, pack the item as described in this topic.
Before you begin packing the switch or component:
- Ensure that you have retrieved the original shipping carton and packing materials. Contact your JTAC representative if you do not have these materials, to learn about approved packing materials. See Contacting Customer Support to Obtain Return Materials Authorization for EX Series Switches.
Ensure that you have the following parts and tools available:
- Antistatic bag, one for each switch or component
- Phillips (+) screwdriver, number 2
This topic describes:
Packing an EX3200 or EX4200 Switch for Shipping
To pack a switch for shipping:
- On the console or other management device connected
to the switch (to the master switch in a Virtual Chassis configuration),
enter the CLI operational mode and issue the following command to
shut down the switch software:
user@switch> request system haltWait until a message appears on the console confirming that the operating system has halted.
- Disconnect power from the switch by performing
one of the following:
- If the power source outlet has a power switch, set it to the OFF (0) position.
- If the power source outlet does not have a power switch, gently pull out the male end of the power cord connected to the power source outlet.
- Remove the cables that connect the switch to all external devices. See Disconnecting a Fiber-Optic Cable from an EX Series Switch.
- Remove all field-replaceable units (FRUs) from the switch.
- If the switch is installed on a wall, rack, or cabinet, have one person support the weight of the switch while another person unscrews and removes the mounting screws.
- Remove the switch from the wall, rack, cabinet, or desk (see Chassis Lifting Guidelines for EX3200 and EX4200 Switches) and place the switch in an antistatic bag.
- Place the switch in the shipping carton.
- Place the packing foam on top of and around the switch.
- If you are returning accessories or FRUs with the switch, pack them as instructed in Packing EX3200 or EX4200 Switch Components for Shipping.
- Replace the accessory box on top of the packing foam.
- Close the top of the cardboard shipping box and seal it with packing tape.
- Write the RMA number on the exterior of the box to ensure proper tracking.
Packing EX3200 or EX4200 Switch Components for Shipping
 | Caution: Do not stack switch components. Return individual components in separate boxes if they do not fit together on one level in the shipping box. |
To pack and ship switch components:
- Place individual boards in antistatic bags.
- Ensure that the components are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.
- Close the top of the cardboard shipping box and seal it with packing tape.
- Write the RMA number on the exterior of the box to ensure proper tracking.
