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• Configuring Proxy Server Settings     

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Configuring Proxy Server Settings

You can configure Service Now to work with a proxy server. When you connect to a proxy server, all communication to and from JSS happens through the proxy server. Both SOCKS and HTTP proxies are supported in Service Now.

The proxy server evaluates the request according to the filters specified. For example, it may filter traffic by IP address or protocol. When the request is validated, the proxy provides the resource by connecting to the relevant server and requesting the service on behalf of the client.

To configure the proxy server settings:

1. From the Service Now task ribbon, select Administration > Global Settings > Proxy Server Configuration. The Administration: Proxy Server Configuration dialog box is displayed.
   
   
2. Enter the proxy address as a valid IP address or a valid hostname.
3. Specify the port on which the proxy server communicates with JSS. The default port number is 1080.
4. Enter the login user name for authentication.
5. Enter the password that will be used to login, for the account with the above user name.
6. Click Submit. The proxy server settings are saved in the Service Now database.