• Downloads
• Running an Organization in Test Mode    

• Related Topics
• Organizations Overview
• Modifying Organization Parameters

Running an Organization in Test Mode

While configuring an organization, you can enable the test mode to submit cases as test cases to avoid the processing of production incident cases. In this mode, the synopsis of the incident that is being submitted to JTAC is appended with [Test ].

To :

1. From the Service Now task ribbon, select Administration > Organizations. The Organizations page is displayed. If the table is empty, you need to add organizations.
2. Select the organizations that you want to place in test mode.
3. Select Modify Organization from the Actions list. The Organization dialog box displays the parameters of the selected organization.
4. Set the Submit Cases as drop-down menu value to Test Cases.
5. Click Submit. This action ensures that incidents that are submitted to JSS are considered as test cases.