Technical Documentation

Configuring Global Settings

Service Now global settings allow you to do the following:

Set the amount of information about your device configuration included in a JMB. The default is set to Send All Information to ensure that JTAC has access to the information needed to productively work on your technical support case.
Set the interval to scan devices for informational JMBs.
Set the SMTP server (IP address/ hostname).
Verify Service Now to JSS connection status.

To configure Service Now Global settings:

From the Service Now task ribbon, select Administration > Global Settings. The Global Setting page is displayed.
Add your Service Now settings. For a description of the Global Setting page fields see Table 2.
Click Test Connection. The connection to JSS is tested and the result is displayed as JSS Connection Status.
Click Submit. This action saves the Service Now settings that you specified and updates the Service Now service with these new settings.

Table 1 describes the Global Setting page command buttons.

Table 1: Global Settings Command Button

Button Name	Description	Privileges	Enabled/Disabled	Results
Submit	Saves any modified Service Now global settings and updates the Service Now service with these new settings.	Service Now Admin Settings	Enabled if you have admin privileges	Saves settings that were modified.
Cancel	Stops the submission of new settings.	Service Now Admin Settings	N/A	Navigates back to the Global Settings page without saving the entries.
Test Connection	Tests the organization connectivity with JSS.	Service Now Admin Settings	Enabled if you have admin privileges	Displays the JSS Connection Status as OK or Failed.

Table 2 describes the Global Setting page fields.

Table 2: Global Settings Parameters

Name	Description	Privileges	Range/Length	Default
JMB Filter Level	Specifies the amount of device configuration information in JMBs to be shared with JSS: Do not send—Sends no configuration information. Send all information except configuration—Sends all device information except the configuration. Send only list of features used—Sends only the device configuration information. Send all information with IP Addresses overwritten—Sends all device information, except IP addresses Send all information—Sends all device information.	Service Now Admin privileges	N/A	Do not send
Upload Information JMB	Specifies the interval at that any newly detected Information JMBs should be sent to JSS: On Receipt Daily Weekly	Service Now Admin privileges	N/A	On Receipt
SMTP Server	IP Address: IP address of network management station where Service Now trap destination will be sent. Host Name: Identifier used for network communication between Service Now and JUNOS device. For example, it can be a hostname (host-name.juniper.net) or an IP address.	Service Now Admin privileges	255 characters	Blank
JSS Connection Status	Displays the status of connection from Service Now to JSS.	N/A	Success — URL is responsive No route to host Connection refused The Home Base server is temporarily unable to service your request	Blank