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Service Now Icons

Service Now Icons

Table 1 lists and describes the Service Now task icons and the sub-task icons.

Table 1: Task Icons

Workspace Name	Task Names	Task Icons	Sub-task Names	Sub-task Icons	Actions
Service Central	Incidents		View Tech Support Cases		Assign an owner, flag to users, update status of, delete incidents, and view a case in case manager.
	Information		Messages		View and delete iJMBs, and export device data into HTML format. Assign an owner, flag to users, and delete information messages.
	Information		Device Snapshots
	JMB Errors		NA	NA	Download and delete JMBs that have errors.
	Notifications		Create Notifications		Create, edit, and delete notification policies.
Administration	Organization		Create Organization		Add, modify, or delete an organization. Test organization connectivity to JSS.
	Device Groups		Create Device Group		Creating, modifying, and deleting device groups.
	Service Now Devices		Add Devices		Add devices to Service Now from the Junos Space platform. Modify and delete device parameters. Install or uninstall AI-Scripts on devices. Associate devices to device groups. Export device data into CSV and Excel format.
	Script Bundles		Add Script Bundles		Add or delete a script bundle.
	Global Settings		SNMP Settings		Configure the global settings. Adding, editing, and deleting an SNMP Servers. Configuring Proxy server settings.
	Global Settings		Proxy Server Settings
	Service Contract		NA	NA	Viewing and refreshing service contract details.

Table 2 lists and describes the Service Now inventory page icons.

Table 2: Inventory Page Icon Description

Task	Task	Task	Icon Add-Ons	Description
Incident		Software failure incident with medium priority		Priority of the incident is critical. Priority of the incident is high. Priority of the incident is medium Priority of the incident is low Incident case has been created.
		Hardware failure incident with medium priority
		Resource exhaustion incident with medium priority
		General Defect incident
Information		Device snapshot		Device snapshot upload to JSS is successful.
Information		Device snapshot		Device snapshot submission failed.
Error JMBs		JMB status: Error
Error JMBs		JMB status: Invalid
Notifications		Notification policy		A notification is sent when an incident is detected.
				A notification is sent when an incident is submitted.
				A notification is sent when a case id is assigned.
				A notification is sent when the case status is updated.
				A notification is sent when a new intelligence update is received
Organization		Licensed Service Now organization.		Unlicensed Service Now organization.
Service Now Devices		Service Now licensed device that has no issues or scripts installed.		Device has AI-Script installed.
				Device has the following issues No JMBs ever sent to Service Now Stopped sending JMBs for over two weeks. Connection failure AI-Script was installed using Service Now 1.1 and now needs to be re-installed using Service Now 1.2.
				Unlicensed device

Published: 2010-03-17