Viewing Service Provisioning Statistics
The Service Provisioning workspace provides a visual overview of customers and service orders on your network and enables you to access related commonly needed information quickly.
The following topics describe viewing statistics in the Service Provisioning workspace.
- Viewing Service Orders by Customer
- Viewing the Percentage of Service Orders in Each Service Order State
Viewing Service Orders by Customer
To view the number of service orders created for each customer, follow these steps:
- In the Ethernet Activator task ribbon, select
the Service Provisioning workspace icon.
The system displays the chart named Services by Customer, as shown in the following example:
Each vertical bar represents a customer. The number of service orders is shown on the Y axis. In this example, three service orders has been issued on behalf of Best Customer.
- To list the service orders created for a specific
customer, click on the bar that represents the customer.
The Manage Service Orders screen shows only those service orders made on behalf of the selected customer.
Viewing the Percentage of Service Orders in Each Service Order State
You can view service orders in a specific state. For example, you can check for failed service orders and then access a list of failed requests so you can begin to take corrective action.
To view service orders by service order state, follow these steps:
- In the Ethernet Activator task ribbon, select
the Service Provisioning workspace icon.
The system displays the chart named Service Order States, as shown in the following example:
Each segment of the pie chart represents the proportion of service orders in a specific service order state:
- Completed—The service order has been successfully deployed.
- Scheduled for deployment—The service provisioner has scheduled the service order for deployment.
- Deployment Failed—An attempted service deployment was not successfully completed or failed an audit.
- In Progress—The Ethernet Activator software is in the process of deploying the service.
- Requested—The service provisioner has created the service order, but has not yet attempted to deploy it or schedule it for deployment.
- Invalid—The service order is not valid.
- To list the service orders in a specific
state, click on the state’s segment of the pie chart.
The Manage Service Orders screen shows only those services in the specified state.
