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• Exporting Incident Data    

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• Incidents Overview
• Assigning an Incident Owner
• Flagging an Incident to a User

Exporting Incident Data

You can export incident data into HTML and Excel file formats and share it on your local file system.

To export incident data into HTML format:

1. From the Service Now task ribbon, select Service Central > Incidents. The Incidents page is displayed.
2. Select the device whose incident details you want to export.
3. Click Export JMB to HTML from the Actions panel. The Export JMB to HTML dialog box displays links to the original and filtered JMBs.
4. Click a link to save the JMB file as HTML.

To export JMB data into Excel file format:

1. From the Service Now task ribbon, select Service Central > Incidents. The Incidents page is displayed.
2. Select the incident whose details you want to export. To select more than one incident, use the Multiple tab.
3. Click Export Incident Summary to Excel from the Actions panel. The Export Incident Summary to Excel dialog box displays a link to the Excel file.
4. Click the link to save the incidents in Excel format