Technical Documentation

Creating a Device Group and Adding Devices

Device groups are used to group devices within an organization. Only users with Service Now admin privileges can create device groups and add devices to them.

To create a device group and add devices:

  1. From the Service Now task ribbon, select Administration > Device Groups > Create Device Group. The Create Device Group page is displayed.

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  2. Enter a name for the device group within the Name field.
  3. In the Organizations drop-down list, select an organization for this device group.

    If you want to add a new organization, click New Organization. See Adding an Organization.

  4. Click Add within the Archive Locations table. The Select Archive Location dialog box lists ten archive locations. You can assign up to five archive locations for every device group.
  5. Select the archive locations that you want to associate with this device group and click Submit. The selected archive locations are added to the device group.
  6. To add devices to this device group, click Add Devices or Next. The Add Devices page lists the available devices.
  7. Select the devices that you want to add to this device group.
  8. Click Finish. The devices are added to the new device group and appear in the Device Groups table.

Published: 2009-12-21