Technical Documentation

Service Now Devices Overview

Service Now allows you to group network elements and manage multiple devices in a single entity called a device group. Service Now lists the devices that are already a part of Junos Space and allows you to import them to Service Now.

After you add devices and create device groups, you can perform various operations on them such as editing their parameters and deleting them from the Service Now database. You can even install or uninstall AI-Scripts individually on every device or on all the devices in a device group at once.

From the Service Now Devices page in Service Now you can perform the following tasks:

  • Add devices from the platform
  • Install AI-Script on devices
  • Uninstall AI-Script from devices
  • Export device data into CSV and Excel format
  • Modify device parameters
  • Delete devices
  • Associate devices to a device group

Published: 2009-12-21