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• Enabling or Disabling a Notification Policy    

• Related Topics
• Notification Policies Overview
• Creating and Editing a Notification Policy

Enabling or Disabling a Notification Policy

You can enable a notification policy that specifies the events for which Service Now sends a notification, and the actions that Service Now should take in response to these events. The notification policy defines the events that trigger the notification, the filters that further specify the trigger events, and the actions that Service Now must take after the event is triggered.

To enable a notification policy:

1. From the Service Now task ribbon, select Service Central > Notifications. The Notifications page is displayed.
2. Select the notification policies whose status you wish to change. To select more than one notification policy, use the Multiple tab.
3. Click Enable/Disable from the Actions panel. The Change Reaction Policy Status dialog box displays the name and status of the selected incident.
4. Click Change Status to confirm your action. The status of the notification policy changes from Enabled to Disabled or vice versa.