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• Service Now Devices Overview

Adding Devices from the Platform

You can add devices that are a part of the Junos Space platform to the Service Now application. While you add these devices, you can assign them to a device group, and also install AI-Scripts on them.

Note: Devices that are discovered and added to the Junos Space platform are automatically added to the Service Now application. However, if Service Now is in demo mode, only the first five devices will be added.

To add devices from the Junos Space platform to Service Now:

1. From the Service Now task ribbon, select Administration > Service Now Devices > Add Devices. The Add Device from Platform page displays the devices that have not been added to Service Now.
   
   
2. Select the devices that you want to add.
3. (Optional) To install script bundles on the selected devices, click Install AI Scripts or click Next, and check the Install AI Scripts on new Devices check box. For more information on installing AI-Scripts on devices, see Installing AI-Scripts on Devices Using Service Now. If you are unable to install AI-Scripts, ensure that the device has proper login credentials and belongs to a device group.
4. Click Finish. The devices are added to Service Now. They will appear on the Service Now Devices page and the device Status column displays Imported.