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• Flagging an Incident to a User    

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Flagging an Incident to a User

You can flag an incident to a user who might be affected by the incident or needs to be aware of updates to it. When changes are made to this incident, the user receives an e-mail. If an incident is flagged to you, the Flag column of that incident in the Incidents table displays Yes. If not, it displays No.

To flag an incident to a user:

1. From the Service Now task ribbon, select Service Central > Incidents. The Incidents table is displayed.
2. Select the incident that you want to flag to a user.
3. Click Flag to Users from the Actions panel. The Flag to Users dialog box displays the names of Service Now users.
4. Select the user or users to whom you want to flag the incident.
5. Click Submit. The incident is flagged to the selected users.