- Downloads
- JMB Errors
- Related Topics
- Service Central Overview
- Messages Overview
JMB Errors
Service Now identifies the JMBs with errors and displays them on the JMB Errors page for monitoring purposes. You can download up to five JMB files at a time and also delete them from the Service Now database. JMBs with errors could be JMBs that do not comply with the standard data structure that is expected by Service Now or could contain unexpected data elements. We recommend that you open a case with JSS for unique error JMBs.
Downloading JMB Errors
To download the JMB errors in a zipped file:
- From the Service Now task ribbon, select Service Central > Incidents > JMB Errors. The Manage JMB Errors page is displayed
as follows.
- Select the JMB
whose details you want to download. You can download up to five JMB
files at a time.
To select multiple JMBs, use the Multiple tab.
- Click Download JMB Errors from the Actions panel. The Download JMB Errors dialog box is displayed.
- Click the Click here to download JMB Error files link to save the selected JMB in a zipped file.
Deleting JMB Errors
To delete an error JMB:
- From the Service Now task ribbon, select Service Central > Incidents > JMB Errors. The Manage JMB Errors page is displayed.
- Select the JMB that you want to delete. To select multiple JMBs, use the Multiple tab.
- Click Delete from the Actions panel. A Delete Error JMB dialog box asks you for a confirmation.
- Click Delete. The selected error JMBs will be deleted from the Service Now database and will no longer appear on the JMB Errors page.
