• Downloads
• Service Troubleshooting Overview    

• Related Topics
• Troubleshooting Service Problems
• Viewing Scheduled Jobs in the Junos Space Network Application Platform User Guide
• Viewing Functional Audit Results
• Understanding Service Validation

Service Troubleshooting Overview

Common reasons for the failure of a service are that a PE device configured for that service is down, or that device has had its service configuration changed so that it no longer matches the service configuration in the Junos Space database.

The primary tools in the Junos Space product for troubleshooting service problems are:

• Functional audit
• Configuration audit
• Job manager

Overview information is provided here. For step-by-step instructions on recommended troubleshooting procedures, see Troubleshooting Service Problems.

Functional Audit

A functional audit can help you determine whether a device is down.

A functional audit checks the control plane for connectivity between two N-PE devices and the data plane to ensure correct packet transmission between the N-PE devices. To perform these checks, the functional audit runs the following commands:

• For point-to-point services:
  
  

  get-12ckt-connection-information

  (for the control plane)

  
  

  request-ping-l2circuit-virtual-circuit

  (for the data plane)

• For multipoint services:
  
  

  get-vpls-connection-information

  (for the control plane)

  
  

  request-ping-vpls-instance

  (for the data plane)

You can view the results of a functional audit from the Manage Services inventory screen.

Configuration Audit

A configuration audit can help you determine whether the service configuration on the device has been changed out of band. To this end, you can compare the results of a configuration audit with the service configuration in the Junos Space database. The following example shows a sample comparison:

You can view the results of a configuration audit from the Manage Services screen. You can view the service configuration also from the Manage Services screen.

Job Manager

In the Job manager, use the Summary column to obtain information about failed deployments and failed audits. For deployments in general, the Summary column contains useful service information such as the VC ID and endpoint information. For some failed deployments, this column also contains information about why the deployment failed. An example of a failed deployment in the Job manager follows:

For details on using the Job manager, see Viewing Scheduled Jobs in the Junos Space Network Application Platform User Guide.