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- Device Snapshots Overview
Device Snapshots Overview
Service Now periodically collects and displays Information Juniper Message Bundles (iJMBs) that contain information about devices. These iJMBs are processed and displayed on the Device Snapshot page in the Service Now application. You can upload these iJMBs to JSS, where they will be added to the Customer Intelligence Database (CIDB) database, and will be processed and analyzed to provide preventive measures.
You can also filter the configuration content from an iJMB before sending it to JSS, with the help of Service Now global settings, and then track the status of the iJMB submission to JSS.
Devices that have stopped sending information (device snapshots) to Service Now for more than two weeks are also detected and graphically displayed on the Administration page. To list these devices you can click on the Devices Not Sending Snapshots bar of the Devices Not Sending Device Snapshots graph. These devices are displayed on the Devices page where you can view their details and export them to the HTML format. The thumbnail view of the Manage Device Snapshots page uses different icons to help you identify snapshots that have been successfully uploaded to JSS and the device snapshots whose submission to JSS failed. For a description of these icons, see Service Now Icons.
 | Note: When you upgrade from Junos Space 1.1 to 1.2, the destination URL configured on devices is invalid and JMBs will not be sent to Service Now. To be able to receive JMBs, AI-Scripts must be reinstalled on all devices. See Installing AI-Scripts on Devices Using Service Now. |
You perform the following tasks using the Information Device Snapshots tab:
- Exporting Device Data into HTML
- Deleting an iJMB
- Viewing iJMB Details
