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Service Now User Roles
The Junos Space User Administrator creates users and assigns roles (permissions) that allow users to access and perform different tasks. You cannot view the tasks that you do not have access to.
You can create users and manage them on the Manage Users page, if you have User Administrator permissions. To create and manage these users, select Application Switcher > Network Application Platform > Users > Manage Users. The Manage Users page lists the existing users. Use this page to create and assign roles to Service Now users.
You can also navigate to the Manage Users page by selecting Application Switcher > Jump to Users.
Table 1 describes the tasks that different users have access to, based on the roles assigned to them.
Table 1: User Roles and Permissions
Role | Permitted to Execute Tasks under the Following Sections | |
|---|---|---|
Service Now Admin | Administration | Service Now Devices, New Device Platform. Script Bundle, Add AI-Script bundle. Organization, Add Organization. Global Settings, SNMP Configuration, Proxy Server Configuration. Device Group, Create Device Group. Archive Locations. Service Contract. |
Service Central | Incidents, View Tech Support Cases. Information, Messages, Device Snapshot. Notifications, Create Notification. | |
Service Now Unrestricted User | Administration | Service Now Devices |
Service Central | Incidents, View Tech Support Cases. Information, Messages, Device Snapshot. Notifications, Create Notification. Permissions exclude the ability to delete managed objects. | |
Service Now Read Only User | Administration | Service Now Devices |
Service Central | Incidents, View Tech Support Cases. Information, Messages, Device Snapshot. Notifications Permissions exclude the ability to delete managed objects. | |
Incidents can be flagged or assigned only to a Service Now Admin or Service Now Unrestricted User. An information message or iJMB can be flagged or assigned to any user. Every user has the ability to clear a flag of an incident or information message that was flagged to them.
