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- Adding an Organization
Adding an Organization
An organization in Service Now represents a unique Clarify site ID in Juniper Support Systems (JSS). Clarify Site IDs identify customers when JSS provides technical support. Multiple organizations can be defined in Service Now, which allows you to manage multiple sites (each with its own Clarify site ID) with one Service Now installation. This is done by dividing the network into multiple logical customer sites. To communicate with JSS, a Service Now organization requires a site ID, login name, and password.
To add a Service Now organization:
- From the Service Now task ribbon, select Administration > Organizations > Add Organization. The Add Organization dialog box
is displayed.
- Enter the organization parameters in the provided fields. For a detailed description of these fields, see Table 1.
- Click Submit. This action verifies and saves the organization parameters and returns to the Organization page.
Table 1 defines the Add Organization dialog box fields.
Table 1: Organization Credentials Page Field Descriptions
Name | Description | Privileges | Range/Length | Default |
|---|---|---|---|---|
Name | Name of the organization | Service Now Admin Privileges | 64 characters | Blank |
Site ID | An identifier for the Customer Site in the JTAC Clarify system. | Service Now Admin Privileges | 80 characters | Blank |
Test Mode | Enables or disables test mode for the organization. Test mode prevents processing of production incidents sent to JSS. The Synopsis of any incident sent to JSS is appended with [Test Mode]. | Service Now Admin Privileges |
| Disabled |
User Name | The name used to identify the user for communications with the JTAC Clarify system, such as creating cases, and checking for updates to existing cases. | Service Now Admin Privileges | 32 characters | Blank |
User Password | The password used to login, for the account with the above user name. | Service Now Admin Privileges | 32 characters | Blank |
Confirm User Password | The password for confirmation must match the value in User Password field. | Service Now Admin Privileges | 32 characters | Blank |
