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Assigning an Incident Owner

You can assign an incident to a Junos Space user. The user to whom the incident is assigned will now own the incident. The owner is responsible for keeping track of the progress of a case or updates from JSS.

To assign an incident to a Service Now user:

1. From the Service Now task ribbon, select Service Central > Incidents. The Incidents page is displayed.
2. Select the incident for which you want to assign an owner.
3. Click Assign Ownership from the Actions panel. The Assign Ownership dialog box is displayed.
4. Enter the login ID of the user to whom you want to assign the incident.
5. Click Submit. The incident is assigned to the specified user.