Organizations Overview
An organization in Service Now represents a unique Clarify site ID in Juniper Support Systems (JSS). Clarify Site IDs are used by JSS to identify customers when providing technical support. Multiple organizations can be defined in Service Now, which allows you to manage multiple sites (each with its own Clarify site ID) with one Service Now installation. This is done by dividing the network into multiple logical customer sites. To communicate with JSS, a Service Now organization requires a site ID, login name, and password. The login name must be a contact associated with the site ID.
Device groups are used to group devices within an organization. By associating an organization with one or more device groups, you can maintain groups of devices with similar attributes or uses. Using device groups, you can control which service now users have access to which devices. See Device Groups Overview .
For more information about creating device groups, see Creating a Device Group and Adding Devices .
While you configure organizations or run Service Now in a preproduction environment, you can enable test mode to avoid the processing of production incident cases. In this mode, the synopsis of the incident is appended with [Test Mode] and JTAC will recognize the case as a test case and not process it.
From the Organizations page, you can:
- Add an organization
- Modify organization parameters
- Run an organization in test mode
- Test connectivity to JSS
- Delete an organization
