Administration Overview
Service Now allows you to monitor and manage device data with
the help of AI-Scripts that are installed on a device. When AI-Scripts
are installed on a device, the device is AIS enabled. It can then
automatically detect and report incidents and informational JMBs (iJMBs)
Devices with AI-Scripts installed, periodically send device
data, in the form of Information Juniper Message Bundles (iJMBs) to
archive locations. Service Now polls these archive locations and when
a new JMB is found, it adds the information in the JMB to the Service
Now database. This information can then be viewed by the user. Using
Service Now you can add and manage devices, upload AI-Script bundles,
install these scripts on the devices, and also manage the archive
locations. Devices that are part of the Junos Space platform can be
added to Service Now and grouped under organizations.
An organization is defined by a unique site id that is a unique identifier of a customer record in Juniper Networks CRM systems. After creating an organization, you can test its connectivity with JSS and even run it in test mode. JSS provides support for the incidents and iJMBs that you submit depending on your service contract level. J-Care Efficiency, Continuity or Agility levels of service are required to use Service Now.
If you are a Juniper Networks partner or a direct customer with multiple distinct networks, you can use multiple Service Now organizations to keep customers or networks separate. Service Now organizations are defined by the site ID (used when opening support cases) under devices and users. Also, by associating an organization with one or more device groups, you can maintain groups of devices with similar attributes and control which users have access to which devices. Device groups also help you automatically install AI-Scripts on many devices at one time.
The Administration page graphically displays information about devices, including the device groups they belong to. Using the Administration tab, you can perform the following tasks:
- Add devices to Service Now from the Junos Space platform.
- Add or delete a script bundle.
- Install or uninstall AI-Scripts on devices.
- Add, modify, or delete devices and device groups.
- Associate devices to device groups.
- Verify archive locations.
- Add, modify, or delete an organization.
- Run an organization in test mode.
- Test organization connectivity to JSS.
- Export device data in CSV and Excel formats.
- Configure the global settings (SNMP server and proxy server settings).
- View service contract details.
For more information, see the Junos Space documentation on the technical documentation page.
