Technical Documentation

Downloading the Troubleshooting Log File from the UI

From the Administration workspace, the system administrator can download a troubleshooting file troubleshoot.zip that contains useful information for managing and monitoring the nodes in the system.

To retrieve troubleshooting data and log files, follow these steps:

  1. From the task ribbon, select the Administration workspace icon.
  2. From the task ribbon, select the Troubleshoot SPACE task.

    The Troubleshoot SPACE page is displayed, as shown in Figure 1.

    Figure 1: Troubleshoot SPACE Page

    Image s600401.gif

  3. Click on the hypertext link Download troubleshooting data and logs from SPACE to access the troubleshoot.zip file in your browser.
    • If you are using Mozilla Firefox: In the Opening troubleshoot.zip dialog box, select Save file and click OK to save the zip file to your computer using the Firefox Downloads window.
    • If you are using Internet Explorer: From the File Download screen, select Save and select a directory on your computer where you want to save the troubleshoot.zip file.
  4. When you contact the Juniper Technical Assistance Center, describe the problem you encountered and provide the JTAC representative with the troubleshoot.zip file.

    Table 1 lists the files included in the troubleshoot.zip file.

    Table 1: Data and Log Files in troubleshoot.zip File

    Description Location

    Jboss log files

    /var/log/jboss/*

    Service Provisioning data files

    /var/tmp/jboss/debug/*

    MYSQL error log

    /var/log/mysqld.log

    Log files for Apache, NMA, Webproxy

    /var/log/httpd/*

    Watchdog log file

    /var/log/watchdog/*

    Linux system messages

    /var/log/messages/*

    CPU/RAM/Disk statistics (during past 24 hours)

    Not applicable

Published: 2010-03-18