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Viewing Service Orders

The following topics describe how you can view service orders either graphically or in a table:

• Viewing Point-to-Point Ethernet Service Orders as Graphics
• Viewing Multipoint Ethernet Service Orders as Graphics
• Viewing Service Orders in a Table

Viewing Point-to-Point Ethernet Service Orders as Graphics

To view an inventory of service orders in a graphical form, follow these steps:

1. In the Ethernet Activator task ribbon, select the Service Provisioning workspace icon.
2. In the task ribbon, select the Manage Service Orders task icon.
3. In the filter bar, click the thumbnail view icon.

   Thumbnails of service orders appear in the main display area of the screen.

   The following example shows a sample graphical display of a service order inventory.

   

   From the thumbnail, you can see whether the service order is for a point-to-point Ethernet service or a multipoint Ethernet (or VPLS) service. In Figure 1, the thumbnail on the left shows one service endpoint on either side of the service order, indicating a point-to-point service order. The thumbnail in the center shows three service endpoints either side of the service order, indicating a multipoint-to-multipoint VPLS service order. The thumbnail on the right shows one service endpoint to the left and three to the right, indicating a point-to-multipoint service order. This topic describes point-to-point service orders. For details about viewing multipoint service orders, see Viewing Multipoint Ethernet Service Orders as Graphics.

   Figure 1: Service Order Thumbnail

   

   Each service order thumbnail includes decorations that show the state and type of service order. The service order state is indicated by a symbol in the upper left corner of the thumbnail. The type of service order is indicated by a symbol in the lower right corner. Table 1 explains each of the thumbnail decorations that represents a service order state:

   Table 1: Service Order State Thumbnail Decorations

   Decoration	State	Meaning
   	Completed	Service deployment is complete.
   	In Progress	Ethernet Activator software is in the process of deploying the service.
   	Deployment Failed	Device is down or the Ethernet Activator software was unable to push the service configuration to a device configured for the service.
   	Invalid	Service order contains invalid data.
   	Requested	Service provisioner has created the service request, but has not yet attempted to deploy it or schedule it for deployment.
   	Scheduled	Service provisioner has scheduled the service request for deployment.

   Table 2 explains each of the service type icons.

   Table 2: Service Order Type Icons

   Service Order Type Icon	Meaning
   	Configuration audit—Service provisioner has requested a configuration audit on a service.
   	Function audit—Service provisioner has requested a functional audit on a service.
   	Provision—Service provisioner has placed a service order for a new service.

4. To restrict the display of service orders, enter a search criterion of one or more characters in the search bar and press Enter. All service orders that match the search criterion are shown in the main display area.
5. For a quick look view of a specific service order, click the service order icon. A service order summary appears in the right panel. Table 3 explains each of the fields in the quick look display.

   Table 3: Fields in the Service Order Quick-Look Table

   Field	Meaning
   Name	Unique name assigned to the service order.
   Created by	User name of the service provisioner who created the request.
   Order state	One of the following: Scheduled for deployment—Service provisioner has scheduled the service order for deployment. Deployment failed—Device is down or the Ethernet Activator software was unable to push the service configuration to a device configured for the service. In progress—Ethernet Activator software is in the process of deploying the service. Requested—Service provisioner has created the service order, but has not yet attempted to deploy it or schedule it for deployment. Completed—Request has been successfully deployed. Invalid—Service order contains invalid data.
   Operation type	Specifies the operation to be performed on the service: Provisioning Decommission Configuration audit Functional audit Modification
   Service type	One of the following: Point-to-Point Ethernet (LDP). VPLS—Multipoint-to-multipoint Ethernet service order or point-to-multipoint Ethernet service order.

6. To see details of a specific service order, double-click the service order icon. A new screen appears and shows a graphical representation of the service order, as shown in the following example:
   

   The graphic is made up of several selectable items. Each selectable item represents part of the information provided in the service order. The cloud represents the connectivity, the server images represent endpoints, and the information box above the cloud provides summary information about the service request.

7. To view general information about the service, such as the customer name, type of service, and order status, click the information box. General information about the service order appears in the panel to the right, as shown in the following example:

   This view also provides the connectivity details in the Virtual Circuit ID and MTU fields. Clicking on the cloud icon provides the same information as clicking on the information box.

8. To view additional information about an endpoint, click on the server image that represents the endpoint. Endpoint information contained in the service order appears in the right panel, as shown in the following example:
9. When you are finished viewing the service order details, click Cancel. The Manage Service Orders screen reappears.

Viewing Multipoint Ethernet Service Orders as Graphics

To view an inventory of service orders in a graphical form, follow these steps:

1. In the Ethernet Activator task ribbon, select the Service Provisioning workspace icon.
2. In the task ribbon, select the Manage Service Orders task icon.
3. In the filter bar, click the thumbnail view icon.

   Thumbnails of service orders appear in the main display area of the screen.

   The following example shows a sample graphical display of a service order inventory.

   

   From the thumbnail, you can see whether the service order is for a point-to-point Ethernet service or a multipoint Ethernet (or VPLS) service. In Figure 2, the thumbnail on the left shows one service endpoint on either side of the service order, indicating a point-to-point service order. The thumbnail in the center shows three service endpoints either side of the service order, indicating a multipoint-to-multipoint VPLS service order. The thumbnail on the right shows one service endpoint to the left and three to the right, indicating a point-to-multipoint service order. This topic describes multipoint service orders. For details about viewing point-to-point service orders, see Viewing Point-to-Point Ethernet Service Orders as Graphics.

   Figure 2: Service Order Thumbnail

   

   Each service order thumbnail includes decorations that show the state and type of service order. The service order state is indicated by a symbol in the upper left corner of the thumbnail. The type of service order is indicated by a symbol in the lower right corner. Table 4 explains each of the thumbnail decorations that represents a service order state:

   Table 4: Service Order State Thumbnail Decorations

   Decoration	State	Meaning
   	Completed	Service deployment is complete.
   	In Progress	Ethernet Activator software is in the process of deploying the service.
   	Deployment Failed	Device is down or the Ethernet Activator software was unable to push the service configuration to a device configured for the service.
   	Invalid	Service order contains invalid data.
   	Requested	Service provisioner has created the service request, but has not yet attempted to deploy it or schedule it for deployment.
   	Scheduled	Service provisioner has scheduled the service request for deployment.

   Table 5 explains each of the service type icons.

   Table 5: Service Order Type Icons

   Service Order Type Icon	Meaning
   	Configuration audit—Service provisioner has requested a configuration audit on a service.
   	Function audit—Service provisioner has requested a functional audit on a service.
   	Provision—Service provisioner has placed a service order for a new service.

4. To restrict the display of service orders, enter a search criterion of one or more characters in the search bar and press Enter. All service orders that match the search criterion are shown in the main display area.
5. For a quick look view of a specific service order, click the service icon. A service order summary appears in the right panel. Table 6 explains each of the fields in the quick look display.

   Table 6: Fields in the Service Order Quick-Look Table

   Field	Meaning
   Name	Unique name assigned to the service order.
   Created by	User name of the service provisioner who created the request.
   Order state	One of the following: Scheduled for deployment—Service provisioner has scheduled the service order for deployment. Deployment failed—Device is down or the Ethernet Activator software was unable to push the service configuration to a device configured for the service. In progress—Ethernet Activator software is in the process of deploying the service. Requested—Service provisioner has created the service order, but has not yet attempted to deploy it or schedule it for deployment. Completed—Request has been successfully deployed. Invalid—Service order contains invalid data.
   Operation type	Specifies the operation to be performed on the service: Provisioning Decommission Configuration audit Functional audit Modification
   Service type	One of the following: Point-to-Point Ethernet (LDP) VPLS—Either a multipoint-to-multipoint service or a point-to-multipoint service

6. To see details of a specific multipoint service, double-click the service icon. The Service Order Details screen shows details of the multipoint service order.
   

   The Service Order Details screen provides general information about the service and information about each service endpoint. Table 7 explains each of the general information fields.

   Table 7: VPLS Service Order Details—General Settings

   Service Attribute	Meaning
   Name	Name of the service order.
   Service definition	Name of the service definition that the service order is based on.
   Order type	One of the following: ADD—Provisions a new service or performs an audit on a service. DELETE—Decommissions a service.
   Customer	Customer name
   Order state	One of the following: Scheduled for deployment—Service provisioner has scheduled the service order for deployment. Deployment failed—Device is down or the Ethernet Activator software was unable to push the service configuration to a device configured for the service. In progress—Ethernet Activator software is in the process of deploying the service. Requested—Service provisioner has created the service order, but has not yet attempted to deploy it or schedule it for deployment. Completed—Request has been successfully deployed. Invalid—Service order contains invalid data.
   Created date	Date and time at which the service order was created.
   Comments	Comments entered in the service order.
   Service definition	Name of the service definition that the service is based on
   Service type	VPLS
   Customer traffic type	One of the following: Transport all traffic Transport VLAN range Transport single VLAN
   Route target	Unique route target assigned to this service.
   Created by	Provisioner who created the service order.

   Table 8 describes each of the endpoint information fields.

   Table 8: VPLS Service Order Details—Endpoint Settings

   Endpoint Attribute	Meaning
   Device	Name of the N-PE device.
   UNI interface	Name of the interface on the N-PE device that connects to the customer site.
   Bandwidth	Rate limit in Mbps set for this endpoint.
   S-VLAN ID	Service VLAN ID (Q-in-Q interfaces only).
   MTU	MTU of the UNI.

7. When you have finished viewing the service order details, click OK. The Manage Service Orders screen reappears.

Viewing Service Orders in a Table

To view and determine the status of service orders in a tabular form, follow these steps:

1. In the Ethernet Activator task ribbon, select the Service Provisioning workspace icon.
2. In the task ribbon, select the Manage Service Orders task icon.
3. In the filter bar, click the table view icon.

   A table of service orders on the system appears in the main display area, as shown in the following example:

   

   Figure 3: Viewing Service Orders

   Table 9 describes each of the fields in the service orders table.

   Table 9: Fields in the Service Orders Table

   Field	Description
   Name	Name of the service order assigned during service creation or edit.
   Order State	Status of the service order: Completed—Service order has been successfully deployed. Deploy failed—Device is down or the Ethernet Activator software was unable to push the service configuration to a device configured for the service. In-progress—Ethernet Activator software is in the process of deploying the service. Requested—Service provisioner has created the service order, but has not yet attempted to deploy it or schedule it for deployment. Scheduled—Service provisioner has scheduled the service order for deployment. Invalid—Service order contains invalid data.
   Customer	Name of the enterprise customer who placed an order for the service.
   Service Type	One of the following: Point-to-Point Ethernet (LDP) VPLS—Either a multipoint-to-multipoint service or a point-to-multipoint service
   Created Date	Date that the service provisioner created the request.
   Created By	Screen name of the service provisioner who created the service order.

4. To view details of a specific service order, double click the table row that summarizes the service order.

   For a point-to-point service order, a graphical illustration of the service order appears. See Viewing Point-to-Point Ethernet Service Orders as Graphics for information about interpreting this graphic.

   For a multipoint service order, a table of information about the service order appears. See Viewing Multipoint Ethernet Service Orders as Graphics for details.