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Service Contract

The Service Contract task in Service Now displays the details of your Technical Support Contract purchased from Juniper Networks. When you log in to Service Now, the Service Now Notices gadget on the dashboard shows the status and provides updates about your contract. Service Now operates in the demo mode for 60 days. The demo mode allows Service Now to support one Service Now organization and five devices. You cannot open technical support cases with JSS when the application is in demo mode. The connection status to JSS will fail and the Service Now dashboard displays the following message:

Service Now is in the Demo Mode.
When you have a valid contract, the following message is displayed:

Service contract expires by yyyy-mm-dd hh:mm:ss.

If you have a Technical Support contract with the right level of service, you can add multiple devices and organizations, and upload incidents and iJMBs to JSS for support. To use Service Now you require J-Care Efficiency or Continuity or Agility levels of service.

Note: If at any point in time, the configured Site ID is invalid, you will be able to continue to use Service Now normally, but the processing of JMBs by JSS will fail.

When your support contract expires, Service Now will function for a 60– day grace period. The features supported in the licensed mode is supported in the grace period as well, but while processing incidents and iJMBs, you will receive a warning message. The dashboard will also display the following message:

Service Contract has expired: Remaining grace period is XX days.
After the grace period expires, information messages will not be processed in JSS. However, incidents will still be processed and you will receive a warning message.

To view the service contract details, and to check the status of your contract:

1. From the Service Now task ribbon, select Administration > Service Contract. The Service Contract page displays the details of the contract. See Table 1 for a description of the Service Contract page fields.
   
   
2. Click Close to return to the Global Setting page.