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• Viewing Incident Details    

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• Incidents Overview
• Flagging an Incident to a User

Viewing Incident Details

When incidents are received, only selected information is displayed on the Incidents page. Service Now allows you to view the entire content of the incident.

To view incident details:

1. From the Service Now task ribbon, select Service Central > Incidents. The Incidents page is displayed.
2. Select the incident whose details you want to view.
3. Click View JMB from the Actions panel. A View JMB dialog box displays links to the original and filtered JMB details.
4. Click a link. This new window displays the details of the selected incident.