Submitting an Incident to Juniper Support Systems
After reviewing the incident information, you can use the Incidents page to submit an incident to create a Juniper Technical Assistance Center (JTAC) case. You can submit multiple cases to JSS simultaneously. The submission status of the incident is displayed in the Status column in the Incidents page. After you submit the incident, the status is Submitted. When the case is created by JSS, the status changes to Created and the Case ID appears.
To submit an incident:
- From the Service Now task ribbon, select Service Central > Incidents. The Incidents page is displayed.
- Select the incident for which you want to create a case. To select multiple incidents, use the Multiple tab
- Click Submit Case from the
Actions panel. The Submit Case dialog box displays the device name,
and incident synopsis. The Submit Case action will be disabled when
you select an incident that is already submitted.
- Click Submit to submit the case to create a JTAC.
The Incidents page displays the submission status in the Status column. Thereafter, the status is Submitted. When the case is created by JSS, the status changes to Created and the Case ID appears.
