Service Now Devices Overview
Service Now allows you to group network elements and manage
multiple devices in a single entity called a device group. Service
Now lists the devices that are already a part of the Junos Space platform
and allows you to import them to Service Now. These devices periodically
send device information to Service Now for monitoring purposes. The
devices that do not send device information (device snapshots) for
more than 2 weeks are detected and displayed by Service Now.
After you add devices and create device groups,
you can perform various operations on them such as editing their parameters
and deleting them from the Service Now database. You can even install
or uninstall AI-Scripts individually on every device or on all the
devices in a device group at once.
 | Note: When you upgrade from Junos Space 1.1 to 1.2, the destination URL configured on devices is invalid and JMBs will not be sent to Service Now. To be able to receive JMBs, AI-Scripts must be reinstalled on all devices. See Installing AI-Scripts on Devices Using Service Now. |
From the Service Now Devices page in Service Now you can perform the following tasks:
- Add devices from the platform
- Install AI-Script on devices
- Uninstall AI-Script from devices
- Export device data into CSV and Excel format
- Modify device parameters
- Delete devices
- Associate devices to a device group
