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• Service Now Dashboard Overview    

• Related Topics
• Service Central Overview
• Administration Overview
• Service Now Icons

Service Now Dashboard Overview

The Service Now dashboard displays notifications and graphically illustrates platforms and devices with most incidents. You can get to the Service Now dashboard in the following ways:

• Selecting Service Now from the Junos Space landing page
• Selecting Service Now from the Application Switcher
• Selecting Home from any page within the Service Now workspaces

Service Now Workspaces

Apart from Service Central and Administration workspaces, Service Now also provides shortcuts to the User, Devices, and Jobs workspaces by including them in the Service Now task ribbon. Table 1 shows the workspace icons and the tasks that they perform.

Table 1: Service Now Workspaces

Icons	Workspace Name	Tasks
	Service Central	Manage incidents, information messages, and device snapshots; view and delete JMB errors; create and manage notification policies.
	Administration	Add and manage devices, manage script bundles and install and uninstall AI-Scripts on devices, add and manage device groups, add and manage organizations, view service contract details, and configure global settings.

Dashboard Gadgets

The dashboard displays gadgets with information that is updated automatically and instantaneously. You can move gadgets on the dashboard and change their sizes. These changes will persist even when you log back into the system. The gadgets displayed on the Service Now dashboard are:

• Platforms with most incidents
• Devices with most incidents
• Service Now Notices (upgrade and contract notice)

Platforms with most incidents

This gadget graphically displays the platforms with the most incidents along with the percentage of incidents detected on them. Clicking the elements within the graph takes you to the Manage Incidents page where incidents are filtered to display only the incidents that affected the platform that you clicked.

For example, when you click the MX960 element in the Platforms with most incidents gadget (as shown in the following figure), the Manage Incidents page displays all the incidents that were detected on MX960.

Devices with most incidents

This gadget graphically displays the devices with most incidents along with the number of incidents detected on them. Clicking on the elements within the graph takes you to the Manage Incidents page where incidents are filtered displaying only the incidents that affected the device that you selected. You can filter the incidents on the Manage Incidents page according to your selection on this graph. To do this, click the Devices bar of your choice in the graph to take you to the Manage Incidents page which will only display the incidents that affected the device that you selected.

In the following example, clicking Device 6, which is represented by the blue bar of the graph, displays the Manage Incidents page where incidents are filtered to display only the incidents that occurred on Device 6.

Service Now Notices (upgrade and contract notice)

This gadget notifies you about the tasks that you need to execute subsequent to a Junos Space upgrade. It also keeps you informed about your contract with Juniper Networks.