Administration Overview
Service Now allows you to monitor and manage device data
with the help of AI-Scripts that are installed on a device. When AI-Scripts
are installed on a device, the device is AIS enabled. It can then
automatically detect and report incidents and informational JMBs (iJMBs).
Devices with AI-Scripts installed, periodically send device
data, in the form of Information Juniper Message Bundles (iJMBs) to
Service Now . This information can then be viewed by the user. Using
Service Now you can add and manage devices, upload AI-Script bundles,
and install the AI-Scripts on the devices. Devices that are part of
the Junos Space platform can be added to Service Now and grouped under
organizations.
An organization is defined by a unique site id that is a unique identifier of a customer record in Juniper Networks CRM systems. After creating an organization, you can test its connectivity with JSS and even run it in test mode. JSS provides support for the incidents and iJMBs that you submit depending on your service contract level. J-Care Efficiency, Continuity or Agility levels of service are required to use Service Now.
If you are a Juniper Networks partner or a direct customer with multiple distinct networks, you can use multiple Service Now organizations to keep customers or networks separate. Service Now organizations are defined by the site ID (used when opening support cases) under devices and users. Also, by associating an organization with one or more device groups, you can maintain groups of devices with similar attributes and control which users have access to which devices. Device groups also help you automatically install AI-Scripts on many devices at one time.
The Service Now sidebar includes a Getting Started section that guides the administrator through the initial setup required to get the application up and running. This section lists four required and two optional tasks. Clicking the task links displays the respective pages in the Inventory panel where these tasks can be performed. The required tasks include, creating an organization, adding devices to Junos Space and Service Now, and creating a device group. The optional tasks include the reviewing of the global settings and the adding of a script bundle to Service Now.
The Administration page graphically displays information about devices with respect to the device group they belong to, whether these devices are sending device snapshots periodically, and also the devices that have never sent device snapshots to Service Now. Using the Administration tab, you can perform the following tasks:
- Add devices to Service Now from the Junos Space platform.
- Add or delete a script bundle.
- Install or uninstall AI-Scripts on devices.
- Add, modify, or delete devices and device groups.
- Associate devices to device groups.
- Add, modify, or delete an organization.
- Run an organization in test mode.
- Test organization connectivity to JSS.
- Export device data in CSV and Excel formats.
- Configure the global settings (SNMP server and proxy server settings).
- View service contract details.
For more information, see the Junos Space documentation on the technical documentation page.
