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• Adding an SNMP Server    

• Related Topics
• Configuring Global Settings
• Configuring Proxy Server Settings

Adding an SNMP Server

You can specify a destination for SNMP traps to be sent when a Service Now notification policy is triggered. SNMP traps are sent to these destinations only when the notification policy specifies this action. In Service Now > Administration > Global Settings > SNMP Configuration, the specified trap destinations are displayed.

To add and manage SNMP servers, you must have Service Now administration privileges.

To add an SNMP server:

1. From the Service Now task ribbon, select Administration > Global Settings > SNMP Configuration. The SNMP Servers page is displayed.
2. Click Add. The Add SNMP Server dialog box is displayed.
   
   
3. Enter a name for the SNMP server, using alphanumeric values.
4. Enter the SNMP server that is the IP address or hostname of network management station where Service Now SNMP traps are sent. Do not use special characters.
5. Enter the UDP port. The User Data Protocol (UDP) port is a mechanism that allows a computer to simultaneously support multiple communication sessions with other computers and programs on the network. A port directs the request to a particular service that can be found at that IP address. The default UDP Port number is 162.
6. Enter a community string using only alphanumeric characters. A community string is a password that allows access to a network device. It defines the community of people that can access the SNMP information on the device.
7. Select the protocol version from the drop-down list box that specifies the SNMP versions.
8. Click Add. The specified SNMP server is added to the Service Now database.

Loading MIBs

When using a MIB browser or other SNMP trap receiver, such as HP OpenView to monitor the devices with SNMP, the following MIB files must be loaded. The file jnx-smi.mib must be loaded first:

1. jnx-smi.mib
2. jnx-ai-manager.mib