• Downloads
• Viewing a Case in the Case Manager    

• Related Topics
• Incidents Overview
• Flagging an Incident to a User

Viewing a Case in the Case Manager

You can view the details of a submitted case in the Juniper Networks Case Manager. To view case details in the Case Manager, you must first have a user Id and password for the Juniper Networks Customer Support Center (CSC). You can request the user Id and password at http://www.juniper.net/customers/support/ or by contacting Juniper Customer Care.

To view a case in the Case Manager:

1. From the Service Now task ribbon, select Service Central > Incidents. The Incidents page is displayed.
2. Select the incident whose details you want to view in the Case Manager.
3. Click View Case in Case Manager from the Actions panel. If the View Case in Case Manager link is not enabled, ensure that the case has been created. The Juniper Networks Login page is displayed.
4. Enter your user name and password and click Login. The JSS Case Manager displays the case details.

Note: You can also view the details of the submitted cases in the Case Manager from the View Tech Support Cases page. To view case details, go to Service Central > Incidents > View Tech Support Cases and follow steps 2 to 4 from the above procedure.